I have been trying to get help from Shopify. It’s just so extremely difficult. I was on a monthly billing cycle and all of a sudden it was switched to annual and I was billed the full amount I have tried to chat. I’ve tried to reach out there’s just no way to get a person to deal with the situation and it is completely frustrating.
Hey, [email removed]Tadaisyquilts! Welcome to Shopify Community!
We’d love to help you with your billing. Contacting our support team is the best course of action as this request requires account access. We’re not able to provide account-specific support via the Shopify Community at this time so our support team will be happy to continue assisting you. You can refer to the guide below to create a support ticket.
-
Click Log in.
-
Enter your email address in the text box and click Continue with Email.
-
Enter your password and click Log in.
-
Enter your two-step authentication code and click Log in again.
-
Select the relevant store.
-
Select the appropriate topic of concern.
-
Choose from the support options below the help articles.
Let me know if you still run into issues creating a support ticket and I’ll help you out!
The solution that you listed out for me to follow your link and then enter my email address in the text box does not work!