Switched from Shopify to QBPOS: what's your experience?

Accounting & Taxes
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Topic summary

Users report abandoning a recent move to Shopify due to integration failures that disrupted basic operations, reverting to QuickBooks Point of Sale (QBPOS). POS = point of sale; QBPOS = QuickBooks POS.

  • Update: One business restored functionality by enabling third‑party credit card processing and manually reentering a month of Shopify transactions into QBPOS. This is a temporary fix while evaluating other POS options.

  • Pain points: Significant time and cost sunk into the failed integration; likely additional work posting journal entries to correct accounts versus continued manual entry. Uncertainty remains about refunds or returning Shopify hardware.

  • Sentiment on Intuit: Frustration with Intuit’s focus on QuickBooks Online and concern that QuickBooks Desktop may be discontinued. One user found QuickBooks Online to be poor; another is considering it solely because it supports more POS integrations.

  • Next steps/outcome: Participants will monitor for recommendations on replacement POS solutions. Interest expressed in potential class action. Discussion remains open with no final resolution.

Summarized with AI on January 13. AI used: gpt-5.
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Got my 3rd party credit card processing up and running and we are now back to using QBPOS. We had to manually input all of the work that was done in Shopify over the past month to get QBPOS up to date, but it was worth it! It’s so nice to be able to run my business normally again. Of course, it’s a temporary fix until I can choose another POS, but now I definitely know what I want and don’t want (Shopify). I don’t know yet if I’ll get any money back or if I can send any hardware back, but at least I’ll stop losing more money every day because I can’t perform basic business functions. At least I’ll get my sanity back!

I will also be looking to replace QB Desktop. Intuit is clearly putting all of their efforts into the online version (I’ve tried it and it’s terrible!) and I feel it’s only a matter of time before they discontinue QB Desktop too. What a disappointment Intuit has become.

I will continue to monitor this forum in the hopes that some more of you will share the new POS solutions that you’ve chosen and let us all know how you like them. I’m also really hoping someone gets a class action lawsuit going. Good luck to you all.

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We are pretty much in the same situation! It’s so sad that Intuit has caused so much trouble with this, and because we couldn’t know how bad the integration would be until after we committed all the time and money into it. It’s likely to be more work doing journal entries to get things into the proper accounts than doing manual entry.

Right now, we are looking at QB online also. The good news there is that there a lot more POS options that will integrate. I’m also hoping to find possibilities here. Wishing you well.

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