Syncing additional info You’ll be able to start selling once the sync is complete.

Shopify Discussion

Topic summary

Multiple users are experiencing an issue where their Shopify stores are stuck on a synchronization screen displaying “Syncing additional info. You’ll be able to start selling once the sync is complete.”

Current Status:

  • The original poster shared a screenshot showing their store frozen at this sync stage
  • One user (Danny0894) offered to help and requested readiness to proceed
  • The original poster confirmed they were ready for assistance

Unresolved Issue:

  • At least 7 additional users have reported the identical problem
  • No solution has been shared publicly in the thread
  • The discussion remains open with multiple users still seeking help
  • It’s unclear whether the initial case was resolved, as any fix was likely discussed privately
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hello, my store is stuck with this, what should I do ?

TotoFlingo_0-1728262682177.png
TotoFlingo_0-1728262682177.png1562×1378 272 KB

2

Hi @TotoFlingo ,

I can help you with the issue. let me know once you ready.

3

Hello @Danny0894 ,

Thank you !! I am ready :slightly_smiling_face:

4

Hello Danny,
How do you resolve this issue?

5

I have this same problem. was it resolved

6

anyone get to the bottom of this?

1 Like
7

My store is stuck in this mode as well. How to fix?

8

Helo help me please

9

Please can I have some help with this?

10

Did anyone resolve this to you!? my store is stuck as well