Tag checking flow not working - help needed

[benvolio91]

hi all

i was wondering if anyone could help me, shopify support are stuck and have suggested i reach out and see if anyone can help?

i am having issues with a flow i have created, the idea is the order is fulfilled and then there is a 27 day wait. Once the 27 days is over the flow is suppose to check in any of the tags specified in the picture are included on the ORDER & CUSTOMER PROFILE, is ANY of those tags apply to the order in question, or on the customers account, it should not progress at all.

unfortunately this isnt working and when flow checks the orders it seems to be bypassing the tag rules and just continuing to the next stage of the flow.

at a bit of a loss, can anyone help at all?

thanks

[paul_n]

Let’s say your customer has 5 tags. Your condition is checking:

If at least one of order / customer / tags does not include "CAREOPT"

Since you have 5 tags, at least 4 of those tags will not include CAREPOPT.

A better way to structure this would be:

If none of order / customer / tags inclues "CAREOPT"

[benvolio91]

Hi!

thank you for this! I have amended and will see what happens:)

i have attached a screen shot below, do you think anything else needs changing? i still have “if all conditions are met” , do you think that is correct?

thanks again, appreciate it

[benvolio91]

Hi Paul,

this still doesnt work i am afraid its now not sending any emails at all.

what i want it to do is, if the customers order/account contains ANY of the tags listed, to not progress, should only progress if the order/account doesnt contain any of the listed tags - any chance you can help at all?

[paul_n]

I can’t tell what you’ve designed in your workflow. If you used the above condition, it will not work because you are using “Does not include” in the operator. Change that to “include” as I showed in my original suggestion.

[jordystoj]

Paul your are a genius. This has stumped me for a while