Hi
We are having difficulty when we tag fellow staff members in a purchase order stream.
The person will receive an email notification that they were tagged BUT the link in the email does not work (for IOS & Windows).
We are using the latest version of Office.
The tagging system works perfectly on the order stream using the software and hardware we have. Why would the PO tagging require anything different?
Please help!
Thanks in advance.
If you’re experiencing issues with the tagging system in the purchase order stream, specifically with the email notifications not working properly on iOS and Windows devices, there could be a few potential reasons for this problem. Here are some troubleshooting steps you can take:
Check the email link format: Ensure that the email notification includes a proper link to the purchase order stream. Make sure the URL is correct and doesn’t contain any extra characters or spaces. Test the link by copying and pasting it directly into a web browser to see if it opens the correct page.
Confirm compatibility with email clients: Different email clients and devices can handle links differently, which can sometimes lead to issues. Confirm that the email client you’re using on both iOS and Windows devices supports clickable links. It’s also a good idea to test the email notifications on multiple email clients (e.g., Gmail, Outlook, Apple Mail) to see if the issue persists across different platforms.
Good day. The problem persists.
Tagging in ALL areas of Shopify works fine except in Purchase Orders.
Staff members(including owner) receives notification emails. So notification settings/permissions not a problem.
When clicking on the link in the notification we receive error message. See screenshots in previous post.
Thanks for your assistance.
