Tags is invalid error on customer registration

Technical Q&A
,
1

Hello!

Need a little help figuring out an error.

Backstory: In our store, we have three separate customers tags (retail, dentist, international) that we use to create four classifications of customers to differentiate product pricing/availability:

  1. dentist
  2. retail
  3. international, dentist
  4. international, retail

If customers have the international and the dentist tags then they can see our professional products priced for international sale - If they’re domestic retail customers, they can order retail products priced for domestic sale - etc.

The problem: We’ve had the same registration form on our site for a while and all of a sudden, it’s kicking back a “tags is invalid” error.

I’ve been able to figure out that the dentist vs retail and the international vs non-international tags work properly on their own but when it’s trying to add both the dentist and the international tag, it does not work.

Note: the store is on the Supply 2.0.6 theme. (I know it’s a vintage theme, we’re working towards switching over, but I wanted to see if we can fix this with what we have right now)

Here’s our code:


  

    # {{ 'customer.register.title' | t }}

    {% form 'create_customer' %}

    {% include 'form-errors-custom' %}

    
    

    
    

    
    

    
    
    

      

        

Password must be at least 5 characters. More is better!

        
        
      

      
      
        
        
      

      
      
      
        
        
        

If “No”, please proceed to the “CREATE” button below.

      

      
        
        
      

      
        
        
      

    

     
      
    

         
      
    

    

   
    
    
    
    

  {{ 'customer.register.or' | t }} {{ 'customer.register.cancel' | t }}

  {% endform %}

Any ideas?

I’ve been staring at this for a while and I just feel like I’m missing something.

Thanks!

1 Like
2

Same issue,

my customers are unable to register. Any workaround or fix?

3

I’m having the same issue, Registration form now comes up with an error message

Tags is Invalid

The relevant line in the form code is

This all used to work just fine.

Does anyone have an answer to this?

4

I can’t speak to this specific issue yet, but if you need a workaround, Helium Customer Fields supports automatic and/or conditional customer tags during customer registration.

Since you’re showing different prices based on customer tag, you might also be interested in our account approval feature.

5

The right html tag for the hidden input to pass tags to the created customer is
6

The right html tag for the hidden input to pass tags to the created customer is