Takedown for nothing!?

Shopify Discussion

Topic summary

  • Account taken down after an email alleging a violation of Section 7 of Shopify’s Acceptable Use Policy (AUP). This section concerns collecting or sharing personal or health data; the email appears legitimate to the poster.

  • Poster identifies as a coder who opens stores only to develop and work on theme sections. They state they did not collect or share any personal or health data.

  • Believes the takedown is a mistake and notes the entire account was removed. They have already contacted Shopify Support for clarification.

  • Requests community input on similar cases or advice while awaiting a response. Status: unresolved; key unanswered question is what specifically triggered the Section 7 violation notice.

Summarized with AI on December 28. AI used: gpt-5.
1

Hi community, I always helped you (atleast I tried) but now I need help. I got an email from shopifys support which is legit, ig. It says that I violated Section 7 of Shopifys AUP, which is about sharing personal data and/or collecting/sharing health data or something, but the thing is, since I’m a coder I open stores to work on sections or in general on the theme I am coding currently, and I didn’t do anything which is against section 7. I coded on my theme and that was all, but now they took down my whole account, for NOTHING. I reached out to the support but I thought maybe one of you happend the.

Best Regards