Takedown Request notice from the Canadian Competition Bureau

Technical Q&A

Topic summary

Shopify forwarded a Takedown Request notice from the Canadian Competition Bureau regarding the store, dated Dec 16, 2025. The merchant must reply within 2 business days with corrective action or risk the account being taken offline; Shopify recommends contacting the regulator and notes they cannot provide legal advice.

The store owner has been operating for 3 years, already responded to Shopify, and is concerned. They report a few customer complaints behind the notice, which they believe are mostly incorrect, and state a chargeback rate under 1% (chargebacks are transactions reversed by the cardholder).

A participant advises verifying the sender email to rule out a scam. The owner confirms the email is from Shopify.

No specific corrective actions or regulator guidance have been shared. Key open points: what issues the Bureau flagged and what steps will satisfy Shopify/regulator. The thread remains unresolved and ongoing.

Summarized with AI on December 17. AI used: gpt-5.
1

HI guys today i receoevd an email saying “Hello,

On December 16, 2025 , Shopify received the attached Takedown Request notice from the Canadian Competition Bureau regarding your store.

Please reply to this email within 2 business days to let us know the corrective action you have taken in response to this notice. If insufficient corrective action is taken, we may proceed with taking your account offline.

We encourage you to reach out to the regulator should you have any questions about the notice. While we cannot provide you with legal advice, we would be happy to answer any questions we can.

Sincerely,”

Has anyone been hit with this before? I already responded back but i am abit worried. I have been running my business for 3 years.

2

You must check the sender’s email to make sure it is not a scam email.

1 Like
3

its from shopify. apparently there were few customer complaints but most are incorrect. Should i be worried? I have a charge back rate less than 1%

4

Don’t panic, but do take it seriously and act fast.
What you described is not uncommon and doesn’t automatically mean Shopify will shut you down, especially with a <1% chargeback rate.