I found this “solution” in another forum. Essentially it says it’s broken and needs to be replaced. User experiences vary in terms of getting Shopify to replace it as a Warranty claim vs. them blaming User Error.
Topic summary
Multiple users are experiencing a critical failure with Shopify Tap & Chip Card Readers, indicated by two blinking red lights. According to community responses, this signals a “tampered state” that renders the device permanently unusable.
Causes identified:
- Severe drops or impacts
- Unstable power sources
- Metal credit cards (per linked video reference)
- Potential moisture damage
- Some users suspect forced obsolescence via software updates
Resolution:
- Affected readers cannot be repaired and must be replaced
- Official support directs users to troubleshooting guides and contacting Shopify Support
- Warranty replacement success varies: some users report easy replacements (requiring only serial number, photo of blinking lights, and shipping info), while others face pushback with “user error” claims
- One user successfully obtained replacements for 8-month-old devices; uncertainty remains for older units (2-3 years)
Community frustration:
Users express disappointment that normal use scenarios (drops, metal cards) trigger this irreversible failure state. Multiple participants report having 3+ failed readers, with some questioning the design’s durability for retail environments. The issue remains unresolved for several users awaiting support responses.