This issue has also another problem…
Calculated shipping costs by app or courier doesn’t work for Canary Islands because in EVERY courier database those islands are not managed as “Spain” like in Shopify…
if you order and set as address Tenerife for example, the system won’t find any tariffs because in every courier system that address is in another country: Canary Islands and not Spain.
Fixing the issue could be very very very simple if only Shopify would… and i don’t understand why leaving things like this that are CLEARLY WRONG…
i emailed them this morning too.. they should just:
1- Remove “Las Palmas” and “Santa Cruz de Tenerife” from Spain provinces
2- Create another country called “Canary Islands” using their country code “IC”
in this way Shopify could fix 2 problems:
1- Correct VAT % for Canary Islands THAT IS NOT 21% like in Spain… (actually Shopify put Spanish vat on all Canary Islands because they are just a Spanish province)
2- Fix calculated shipping cost by app or courier… actually the system check the cost using a Spanish address… but on every courier system Tenerife IS NOT IN SPAIN.. BUT IN CANARY ISLANDS country code “IC”
it could be so easy to fix this…
i opened chat with support but they are total unwilling to do help/do nothing… not only… it’s looked like the support neither know shopify settings.. very disappointing..
they suggested me to disable those province from selling… are they serious? this is the way they fix things? by disabling??
i’m not requesting a special feature…
please keep reporting this to shopify support all together… more requests, more chances to fix this