A user enabled the “Create and send invoices when order is created” option in the taxes and duties section but is not receiving invoice emails. While invoices are being generated and visible in order details (as shown in attached screenshots), they are neither attached to order confirmation emails nor sent separately.
The user questions why the setting states it “generates and sends” invoices if they aren’t actually being sent.
Additional context:
Status: The issue remains unresolved with no responses or solutions provided yet.
Hello, I activated the option “Create and send invoices when order is created” under the taxes and duties section, but the invoice document isn’t being sent. I can see in the order details that it was generated, but the order confirmation mail doesn’t have it and I’m not getting a separate mail containing the invoice.
What might be the problem?
ok, why does it say that it generales >and sends< invoices then?
I’ve checked several apps but they have issues assigning an incrementing order number to my orders. Seems like after installing the app they already assign the document, having the same invoice number as the order number. Many orders are imported from other markets so the order number can’t be the same as the invoice number.
