I am creating a draft for customers. Tax is toggled for all items. Customer isn’t toggled as exempt. I add items to the order and total shows the tax correctly. When I add the customer to the order the total adjusts and removes the tax?? I have tried completely deleting the customer and recreated t…

I was able to figure it out. I had my local tax turned on, but anyone outside of the area wasn’t being taxed. I figured out how to add a tax to all areas. I think I had it set to automatic tax which wasn’t working for my particular situation.

Hi @sparklewcupsy , Nick here from Shopify. This does sound very strange. Just to clarify, this only happens when you create a draft order and then add the customer to the order? If so, a draft order should include the taxes based on your store settings and the customers shipping address as stated…

Great to hear you figured this out @sparklewcupsy , thanks for sharing your solution with the community upon finding it. Hopefully, it will help other’s in the community if they run into similar situations. P.S. I saw your post was in the POS topic within the community. I was thinking it might be …

I am having this same problem. I have checked all of my tax settings and cannot figure out any issues. If the customer doesn’t have a shipping address or billing address, it won’t charge any tax when I add them to the order.

Hi @UnSouthernBelle , Similar to the scenario above, could you double-check if it is only your local tax on? If it is, you might need to alter and add some other tax details. Can I also ask what country you are based in? It might be easier to help give tips and direction as the tax set up for each …

I’ve noticed that if the Region field isn’t filled in on the client then it doesn’t add Tax. Please fix this, it is important.

Hi @Mangoprint , There are only a few different form options you can set to be required in the checkout. I took a screenshot from my test store to show you what they are below: Admin > Settings > Checkout > Form Options [11-11-lii9a-a38gy] Shopify has a guide for this which you can see here als…

Can you detail how you turned on tax for all areas ?? I am having this same problem. It was on there when I sent the invoice, but then when they paid it, it didn’t charge them tax… hum… can you help.

Hi @shellyscott , Depending on where you’re based it is a little bit different. Shopify has a guide for how to set up taxes for all regions here . Could the order have come from a different country or area where tax is different by any chance?

I saw this was an issue from 2019 but I’m having this exact issue today when trying to bill a customer for a custom item I made for them. My situation is exactly the same: when I start the order taxes appear to be added, but once I add the customer information on the right then the tax doesn’t get …

Tax is being Removed when Customer is added

Accounting & Taxes

Mangoprint November 10, 2020, 3:36pm 9

Is it possible to set the billing address “region” as required?

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Tax is being Removed when Customer is added

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