I created a tax override in 2022 which was working perfectly. The new one-page checkout is not calculating taxes correctly. It appears to be ignoring the override.
How can I apply a tax override to the one-page checkout?
“I recommend checking the override settings and verifying that they are still active and correctly configured for the new checkout.”
My settings appear to be active. How can I determine if they are configured correctly for the new checkout? Again, the only thing that has changed is the introduction of one-page checkout. On the old system the override settings were functioning properly.
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Hi, @starcross .
That definitely sounds odd, especially if no other changes were made on your store in relation to the tax override or settings. We’d definitely like to take a closer look at this in order to troubleshoot why the overrides don’t seem to be functioning as intended. To do so however, we’ll need to securely access your account from our end, which we can’t do via the Community Forums at this stage.
So from here, can you please navigate to our Help Center via this link? Once there, you can type contact support in the chat box with the virtual assistant, and you can then follow the prompts given in order to connect with one of our live support team members. We’ll be able to investigate this matter in more detail from there.