Hello! I’m currently updating my website and need to edit some customer notification information. However, whenever I try to access the coding section to make the changes, a message pops up stating that there’s a technical problem with Shopify that’s preventing the page from loading. I urgently need to be able to update this information immediately. Could you please help me resolve this issue?
Topic summary
A user is experiencing a technical error when trying to access the coding section in Shopify to edit customer notification information. The system displays an error message preventing page access, blocking urgent updates.
Current Status:
- Issue remains unresolved
- An attached screenshot shows the specific error message
Suggested Solutions:
- Try opening in incognito/private browsing mode
- Switch from mobile to laptop/desktop
- Clear browser cache
Community Response:
- Another user reported experiencing the same issue previously and claims to have resolved it
- Two users offered assistance, though no concrete solutions have been confirmed as working yet
- The original poster has not yet tested the suggested troubleshooting steps
Sorry to hear this is also happening to you, i happened to come out of this weeks back. Have you found a way to make it work yet, or you’ll like me to come in for you ?
Hello this is a simple task Have you found a way to make it work yet, or you’ll like me to you with it?
Someone commented “Could you please try to open in the incognito mode or try to open this in your laptop instead of the mobile.
If the issue still persist then try to delete the cache of the Web Browser.
Hope this helps you!”
I haven’t tried it yet but did doing that resolve your issue?