Teeinblue product page problem

Shopify Discussion

Topic summary

Issue: Editing the Product Information section on Shopify causes Teeinblue personalization fields (the app’s custom input fields) to disappear. Once saved, the loss appears irreversible, even on new campaigns. The problem triggers when adding/hiding/deleting any block in that section and occurs across multiple themes; other sections aren’t affected.

Context/diagnosis: One reply suggested possible causes: dynamic section IDs/HTML changes, app block/app embed issues, or a Shopify update to main-product.liquid (the core product template).

Latest update/workaround: The original poster found the Teeinblue app embed was turning off unexpectedly. Toggling the app embed off and back on restores the fields, even when the UI shows it as already enabled. However, the issue reoccurs after further edits, indicating a persistent glitch.

Status: Unresolved/ongoing. Another user reports the same problem and asks if it’s fixed. It remains unclear whether the root cause lies with Shopify or Teeinblue.

Practical tips noted: Re-toggle the Teeinblue app embed when fields vanish; consider avoiding edits to the Product Information section until a fix is available; monitor for theme/template or Shopify updates.

Summarized with AI on December 15. AI used: gpt-5.
1

I am having a HUGE issue with the way Teeinblue interacts with my product page in Shopify.
Any time I try to add, delete, or hide any of the blocks within the Product Information section of my product page in Shopify, all Teeinblue personalization fields disappear. And if the change gets saved, it’s irreversible, even for new campaigns. I first noticed it when I tried to add collapsible rows for product info, size charts, etc. to that section, so I thought the collapsible rows were the problem, but now I’ve realized it does it when you alter ANYTHING in that section. You can’t even hide or delete a block without the personalization fields disappearing. It doesn’t appear to do it when you alter sections other than the main product info section.

I then decided to look for another template to see if it did the same thing (it did it with every template). This is definitely a new problem, because I had added collapsible rows to the Product Information section on another site months ago. Those rows are still there, but the minute I try to alter that section again, the Teeinblue fields disappear.

Is anyone else having this issue? And is this an issue with Shopify or with Teeinblue?

2

Hi,

Few possible reasons can be

  • Dynamic Section IDs and HTML Structure Changes
  • App Block or App Embed Issue
  • Shopify’s Default main-product.liquid File Update
3

Thanks for the reply, but it did it even with a brand new, undoctored template. I tried multiple templates, browsers, etc… Lexie ended up emailing me to let me know my app embed was off. I never turned it off. So I turned it back on and tried editing the Product Information section again… literally just hiding the brand title… same thing. When I looked, it had turned off again. So I turned it back on and tried adding a block to that section, and the personalization options vanished again. I checked the app embed and it was still on. So I turned it off then on again, and voila! Everything worked again. So it seems I’ll be fighting this glitch until it’s sorted out, but at least I figured it out.

4

Hello BOHSFootball,

I have the same problem like you currently. Could this issue be solved?

Thanks and kind regards

Nuri