Telstra broadband is blocking access to some Shopify storefronts as “malicious,” despite Shopify checks indicating the sites are clean. The issue may be related to newer Telstra routers, according to one report.
The original poster raised a ticket with Telstra but received little help because they aren’t a Telstra customer. A reply provided a Shopify community thread that advises affected owners to contact Telstra via a specific web form to request unblocking.
Another participant asked if a resolution was found, noting they face the same problem and that both Shopify and Telstra have been unhelpful.
Status: unresolved/ongoing. Actionable next step: use the Telstra contact form referenced in the linked Shopify community post to escalate the false‑positive block. The shared link is central to the recommended action.
Has anyone had issues with Telstra broadband blocking their shopify site for malicious content without reason? Have checked with Shopify and my site is clean. My business coach has said that this is a known issue with new telstra routers blocking shopify sites and that I just keep hounding shopify.
Have raised a ticket with Telstra but they seem extremely uninterested in helping because Im not a Telstra customer.
Has anyone had luck having this fixed?
https://community.shopify.com/post/2381587 – need to reach out to Telstra via form mentioned there…
Hi did you ever get this resolved? I’m experiencing this issue now and shopify and Telstra are unhelpful.