Hello I’m a brand new store I opened up and I did everything I’m not new to Shopify as I’ve been doing this as a profession but yesterday I received a email saying my account is terminated But from what I know I’m violating nothing because I’m selling a mirror and the same day my account was banned my video blew up to 1.3 million views and a lot of comments said that the store was not working now I’ve lost at of sales and also i have been taking a lot of stress
Hi @PrincessReflect . Thanks for reaching out.
I’m sorry to hear about your store. I don’t have access to merchants information through Community so can you share your ticket number attached to the email you received from us about your store closing? Please note I’m not able to discuss the details regarding your ticket without authentication, but I can guide you on how to proceed.
I’ve done what you said I really need it up I’m worried out of my mind because my videos are going viral and they all are asking where can they buy but I’ve done what you said just now