I am trying to get my store up and running and test mode purchase went through fine but then i had a friend go in and try to purchase something but she said she couldn’t get to the cart.
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Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
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Greetings, @SoLight .
Thank you for reaching out and bringing this to our attention!
There could be a couple of different issues at hand here, as the test mode for Shopify Payments or any other third-party gateways shouldn’t impact anyone’s ability to access the cart or checkout. Instead, if your friend isn’t able to get to the cart, then it’s possible that your store is still on trial or the storefront is password-protected. In order to remove the storefront password, your store would also need to be subscribed to a plan. Once your store is subscribed to a plan and the storefront password is disabled, then the checkout would be active and ready to process orders. Did you get a chance to review our monthly plans and find one suitable for your store moving forward?
I understand that you’ve also clicked on the banner to turn off test mode, which does sound like you’re using Shopify Payments. However, just to confirm, are you using Shopify Payments or a different third-party gateway at the moment?
If you’re using Shopify Payments, then it’s possible that you need to go one step further after clicking on the banner to turn off test mode or by further managing your Payment settings. From your Shopify admin, navigate to ‘Settings > Payments > Manage’ and locate the Test mode section - after that, simply disable the test mode and save the changes.
Please keep me posted on if these resources can help you resolve the test mode and allow your friend to access the cart. I’d also love to hear more about your business! What kinds of products do you sell? Are you running any ad campaigns or do you have a marketing plan prepared for your store?
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Hello and thank you. I am having issues with my account. People are unable
to make purchases and i’m not sure what i am doing wrong. when i click turn
tes off-it says that the banner is still on…tes mode is still on…i
can’t seem to figure out how to make my shop live with no glitches
please help!
Thank you!
Sonia
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can you share store url
Hello, @SoLight .
Thank you for following up!
I’m not sure where the issue might be, as I don’t have enough information at the moment. However, it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
I’d love to know if our Support team can help you identify and resolve this issue. Keep me posted!
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