Issue: Test orders on a Shopify store work across various categories, but attempting to order incense triggers a shipping availability message (“shipping is available for this address,” or similar), which is perceived as a problem.
Scope: The problem is isolated to incense products from a specific supplier. Other products from the same supplier do not show this message and can be ordered normally.
Attempts: Multiple different shipping addresses were tested, all resulting in the same shipping message for incense.
Status: Seeking troubleshooting ideas; no cause identified and no solution yet. Discussion remains open.
I did some test orders to make sure everything is working properly.
I did ‘ordered’ a variety of different categories.
No problems, until I tried to order INCENSE. For incense, I got the message that “shipping is available for this address”, or something to that effect. I tried using multiple different addresses, but still got the same shipping message.
I tried ordering different products from this same supplier and no problems with those.
Just incense. Weird. Any thoughts?
Thanks,
Jeanne