Testing fraud analysis is broken

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hi everyone,

is someone able to get the mocked High Risk order to reflect correctly though GraphQL API?

I read https://help.shopify.com/en/manual/orders/fraud-analysis and created a test order with shopify.test.high@shopify.com to get “HIGH” risk Order. It displays “HIGH” risk through Admin admin interface just fine.

Screenshot 2023-01-17 at 14.43.54.png
Screenshot 2023-01-17 at 14.43.54.png626×702 32.1 KB

But I have an issue when trying to fetch the same order’s “riskLevel” through GraphQL API:

query($id: ID!) {
     order(id: $id) {
       riskLevel
    }
}

{"data":{"order":{"riskLevel":"LOW"}}

Querying the same resource though Admin REST API also appears to work correctly:

https://xxxx.myshopify.com/admin/orders/xxxxx/risks.json

I get

{"risks":[{"id":xxxx,"order_id":xxxx,"checkout_id":xxxx,"source":"Internal","score":"1.0","recommendation":"cancel","display":true,"cause_cancel":null,"message":"Shopify recommendation","merchant_message":"Shopify recommendation"}]}

“recommendation”:“cancel” correctly.

I cross referenced a production order with an actual “HIGH” risk and the status is correctly returned by GraphQL - Something is definitely broken when retrieving a mocked test order with GraphQL API.

2

Hi @SSebastjan, We were able to replicate this in our tests and have raised the issue with the relevant developer team. Thank you for taking the time to bring this to our attention we hope this can be resolved shortly. Thanks again.

1 Like
3

(deleted)

4

Hi @SSebastjan , just to update this. The risk level should be fixed in the API now going forward. Thanks again for taking the time and reaching out to us.