Text area field is zooming in on mobile version

Store Design
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Topic summary

A store owner reports that product review text area fields are automatically zooming in on mobile devices, disrupting the user experience. They’ve provided a screen recording demonstrating the issue on their product page.

Current Status:

  • Another user attempted to reproduce the issue but could not confirm it on their device
  • They requested clarification about which phone model is experiencing the problem
  • A screenshot was shared showing normal behavior on their end

Key Details:

  • Issue is specific to mobile version
  • Affects text area input fields in the product review section
  • May be device-specific or related to CSS/viewport settings

The discussion remains open as the root cause hasn’t been identified, and further device-specific testing may be needed.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

Hello Experts,

The product review text area field are zooming in the mobile version. Please help me fix this. I have attached a detailed screen recording video of the same. Please help me fix this.

Here’s the website URL: https://ae7201.myshopify.com/products/prime-apex-blue-racing-sweatshirt

2

Hi @mystore123d
What phone are you using? On my side it’s still OK
See this screenshot: https://prnt.sc/tGOdkLTtwmue