Text disappearing in Translate and adapt backend

Technical Q&A

Topic summary

A user reports that text (both source content and existing translations) is disappearing in the Translate & Adapt backend when opening certain objects like pages and templates. The text briefly appears for a fraction of a second before vanishing, and clicking translation fields triggers server errors.

Troubleshooting attempts (all unsuccessful):

  • Clearing all cache
  • Deactivating/reactivating the language
  • Testing across different browsers and devices

The user considered CSV export/import as a workaround but encountered separate issues with that method. They’re hesitant to uninstall/reinstall the app due to concerns about losing all translations and unreliable CSV backup functionality.

Current status: The issue remains unresolved, and the user is seeking help from others who may have experienced similar problems. No responses or solutions have been posted yet.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
1

Hi all,

Since yesterday, my translate&adapt app does “lose” any text (source and existing translations) for certain objects (pages, templates), mostly what is in the html body.

I open the object I want to translate (one of my page templates, for example), then for a fraction of a second, the texts are displayed, then they are gone. Clicking in a translation field will then mostly end up in a server error.

I tried clearing all cache, deactivating/reactivating the language, tried different browsers, even different devices - it is the same behaviour everywhere.

As a workaround, I thought I try the csv export import, but that was yet a whole other can of worms (different previously ongoing topic but just as frustrating).

Has anyone experienced this? I am a bit puzzled that searching google and forums did not bring up anything…I was expecting/hoping that it is a common issue.

Uninstalling and reinstalling the app will make me lose all translations, and given my previous experience, I don’t want to rely on the csv backup method

Any ideas?

2

Hi @NativeShutter

That sounds very frustrating. Since you’ve already tried clearing the cache, using different browsers, and other standard fixes, the issue of text disappearing and causing errors in the Translate & Adapt app is almost certainly a temporary bug within the app itself or on Shopify’s servers.

Your best course of action is to report this directly to Shopify Support. Be specific: tell them the text flashes then disappears, it started yesterday, list the troubleshooting you’ve already done (cache, browsers, etc.), and give examples of the pages or templates affected. This detail will help them escalate the issue to the correct team to investigate and fix the bug.

Hope this helps!

1 Like