Thank you page - Payment method cash - Dollar icon

Shopify Discussion

Topic summary

A UK-based Shopify store owner is experiencing an issue where a dollar icon appears on the thank you page for their manual payment method (“Purchase Orders”). This creates confusion since they operate in the UK market.

The Problem:

  • The dollar icon displays automatically for manual payment methods
  • No theme settings exist to change or remove it
  • Two screenshots show the unwanted dollar symbol on the checkout confirmation page

Technical Limitations:

  • Standard Shopify plans cannot edit checkout or thank you page files
  • The icon is hardcoded by Shopify for manual payment methods
  • Only Shopify Plus stores have access to customize checkout pages
  • Theme code edits (footer.liquid, theme.liquid) typically only affect the site footer, not the thank you page

Suggested Workarounds:

  • Add clarifying notes in the manual payment method settings
  • Contact Shopify support to submit feedback about this issue
  • No immediate solution available without upgrading to Shopify Plus

Status: Unresolved - the issue remains a known limitation of standard Shopify plans.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I have a UK website using standard shopify not shopify plus. I have used one of the
Manual payment methods
and called it Purchase Orders (Existing Credit Account Customers).

On the thank you page its showing a Dollar icon under the payment method. Can i either Change / remove / hide this icon as i’m a UK site so displaying a Dollar looks wrong. I have no options in my theme.

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2

Hi @RedDotCreative ,

Shopify’s thank you page shows a dollar icon for your manual payment method because, by default, Shopify uses a generic payment icon for manual options like “Purchase Orders.” This icon cannot be changed or removed through theme settings on standard Shopify plans.

If you want to change or hide this icon, you’ll need to edit your theme’s code. Here’s how you can approach it:

  • Go to Online Store > Themes in your Shopify admin.

  • Click Actions > Edit code next to your active theme.

  • Look for files like footer.liquid, main-cart.liquid, or theme.liquid. However, the icon on the thank you page may be rendered by Shopify’s checkout system, which is not editable on standard Shopify (only Shopify Plus stores can edit checkout files).

  • If you find code like {% for type in shop.enabled_payment_types %} or similar, you can customize which payment icons show by editing the list (e.g., only include visa,master,american_express,paypal). But this usually affects the footer, not the thank you page.

  • For the thank you page, there is currently no supported way to remove or change the manual payment icon on standard Shopify. This icon is hardcoded by Shopify for manual payment methods, and only Shopify Plus stores can customize the checkout and post-purchase pages.

Workarounds:

  • You can add a note or explanation in your manual payment method’s settings to clarify payment instructions for your UK customers.

  • If the icon is causing confusion, consider reaching out to Shopify support and submitting feedback—they are aware this is a common issue for UK and non-US stores.