Hi
A Shopify agent upgraded me on a call and now my google tracking isnt working. I’ve have emailed them but no response and general help can’t help me. How can i get this fixed? Thanks
It was an Thank you and Order status page upgrade. Withing the settings and checkout option
can you share what did you upgrade and also what’s your google ads conversion tracking setup as of now?
It was the Thank you and Order status page upgrade. he removed some code as said wasn’t necessary but since then my google ad account isn;t tracking any conversions
This is absolutely not enough info to suggest any solutions.
You can either properly hire a dev, give access to your store and they will fix it for you;
or, connect with Shopify support with your ticket id as they have all the code edits and settings changes tracked and will be able to undo/redo what was done.
Ask for higher tier support if general help can’t do that.
As you can see I have reached out to support who told me to contact here and a Shopify developer team would pick it up to resolve.
As Shopify created the issue I won’t be paying a developer to fix but thanks for your help
I can’t offer any help here, as I’ve already said –
Of course it’s up to you what to do, but do not expect someone here to magically come up with a solution to the problem totally unseen.
told me to contact here and a Shopify developer team would pick it up to resolve.
Unfortunately this is not the case – there are no “Shopify developer teams” (as in “employed by Shopify”) in this forum. And even if they were, they would not proceed without support ticket id (as it was the case quite some time ago).
The only way to make Shopify fix the issue is to be more persistent on support chat.
There are some people who can potentially help you but they are either freelancers or with independent agencies.
Do not be offended by my posts – just trying to make expectations reasonable.
Hey @MyLittleLearner!
When shopify upgrades or update settings, it can disconnect or reset Google tracking (GA4/GTML), especially if it was added through theme files or settings. This usually isn’t a data loss issue just a configuration break. Shopify support needs to re-check the tracking integration or reconnect it in settings –> Customer Events / Analytics.
Thank you it appears the support team have mislead me. I have since reached out to Google support who have resolve the issue