The addresses are not accepted at the checkout

Shopify Discussion
1

the shop accepts addresses from the United States but when I tried to add a new market (Saudi Arabia) the addresses are not accepted at the checkout it says go back and check the address

2

Hey @Looksnicer

You may try

  1. Shipping Zones:

    • Go to your Shopify admin.
    • Navigate to Settings > Shipping and delivery.
    • Under “Shipping,” check if you have a shipping zone that includes Saudi Arabia. If not, you’ll need to add Saudi Arabia to one of your shipping zones or create a new shipping zone for it.
    • Ensure that you have shipping rates set up for Saudi Arabia within that zone.

  2. Address Formatting:

    • Addresses in different countries have different formats. Ensure that the address you’re entering for Saudi Arabia is in the correct format. For instance, some countries might not use zip codes, or they might have additional fields like provinces or regions.

      I hope this will solve your problem.

Regard

Azam

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3

thanks, Azam

I had to delete the markets and the profiles and made new ones to add the shipping rates

the problem as you said was the shipping rates

so I had to add the countries and their shipping rates

thanks again

1 Like