I modified the announcement in the admin backend, but it doesn’t show up on the website. I remember I deleted the announcement board once and then re-added it. However, the front end of the website always displays the content of the deleted announcement board. Can someone help me resolve this?
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Hi @Charles4 ,
Have you tested properly with the customized market?
Please let me know, I will check it.
Hi @Charles4
Could you please share the screenshot where you removed it as well?
And please share with me the theme name you are using if possible.
Looking forward to hearing from you soon. Thank you!
Best,
Daisy - Avada Support Team.
Hello, I only have one market.
I deleted it a few days ago, but I don’t have a screenshot from when I deleted it. However, I do remember deleting it. After that, whenever I edit the announcement, it always shows the one from when it was deleted.
I deleted it a few days ago, but I don’t have a screenshot of the deletion. However, I do remember deleting it. After that, whenever I modify the announcement, the one from the time of deletion keeps showing up. I’ve tried various methods, such as clearing the cache and modifying the source code, but nothing works. Now, other modifications in the backend are normal, like uploading products and modifying the menu.
Hi @Charles4 ,
Please send the website link, I will check it for you
Thank you, you are very professional. I have cleared the front-end cache, so I can confirm it’s not a front-end cache issue. It might be that the back-end cache hasn’t been cleared or that the back-end didn’t handle the deletion of the bulletin board properly.
The theme I am using is Refresh.
Hi @Charles4
Thank you for sharing it. We are so sorry for this delay in getting back to you.
May I know the content of new and old anouncement bar as well? Did you use any app to generate this setting?
Thank you!
Best,
Daisy - Avada Support Team.
Hello, I didn’t use the app to generate content. I am operating it in the Shopify admin backend.
I have tried: 1. I was continuously modifying the announcement content, but it didn’t work. 2. Clearing the browser cache didn’t work either. 3. I checked the code and tried adding a space or something, hoping to trigger the clearing of the backend cache, but it didn’t work either. 4. Change the browser; this way, we can be sure that the browser cache is not being used. But it didn’t work either.
I am a programmer, and I can roughly determine that the issue might be in these two areas: first, when I delete the bulletin board, the backend does not actually delete it and still points the data retrieved by my store’s bulletin board to the deleted bulletin board. Or, the cache of the bulletin board I deleted on the backend has not been released, and when my store retrieves the bulletin board data, it still points to this cache. In this situation, modifying the front-end code cannot solve the problem.
Hi,
Would you mind sharing the screenshot of the code part where you changed the text there as well?
Have you tried this option yet: (https://prnt.sc/UNq5jF2vCpD3)?
Thank you!
Best,
Daisy - Avada Support Team.