The Auto Inquiry Responder automates the process of handling user inquiries

Shopify Apps
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Topic summary

A user seeks recommendations for Shopify apps or tools to implement an automated inquiry response system, as this functionality is not natively available in Shopify.

Core Requirements:

  • Automatically match user product/price inquiries with registered suppliers based on predefined criteria (product category, location, specialization)
  • Generate automated responses on behalf of suppliers without admin intervention
  • Response content should include relevant product/service details and pricing, but exclude direct supplier contact information
  • Suppliers register via form, providing details about their offerings

Key Features Needed:

  • Supplier-inquiry matching algorithm
  • Automated response generation system
  • Admin oversight capabilities for monitoring performance, reviewing activity logs, and adjusting matching parameters
  • System operates autonomously once configured

The discussion remains open with no suggested solutions yet. The user has provided a detailed feature specification table outlining the complete workflow from inquiry creation through automated fulfillment.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
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The Auto Inquiry Responder automates the process of handling user inquiries by automatically fulfilling them through registered suppliers without requiring admin intervention.

All Details are Mentioned below, this feature is not available in Shopify - can some one suggest us that which kind of app or tools will be helpful for implementing this feature



Feature

Auto Inquiry Responder


Description

The Auto Inquiry Responder automates the process of handling user inquiries by automatically fulfilling them through registered suppliers without requiring admin intervention.


How It Works

1. User Inquiry Creation: Users submit inquiries through the website, seeking information about Price of products or services.






2. Supplier Registration: Suppliers register on the website by filling form, providing details about their offerings, including product/service information, pricing, and contact details.






3. Supplier Matching: The system matches user inquiries with registered suppliers based on predefined criteria such as product category, location, or specialization.






4. Automatic Response: Once a user inquiry is matched with a suitable supplier, the system automatically generates a response on behalf of the supplier.






5. Response Content: The response includes relevant information about the product or service, pricing details. Importantly, the response content does not include contact information of the supplier for communication between the supplier and the user.






6. Admin Oversight: While the system operates autonomously, administrators have access to monitor and manage its performance, including reviewing activity logs and making adjustments to the matching algorithm or supplier database.