I just received an order with fraud risk. The subject of my message is one of the indicators. What does it mean when it says an order was placed from A1?
Hi,** @jennykay **.
Do you have a screenshot that you can share with us, that shows the order’s fraud analysis indicators?
If you’re not comfortable with sharing a screenshot on our Shopify Community Forums, feel free to reach out to our live support team via our help centre here, so that we can take a look at your account from our end in order to assist you further with this. Once you’ve logged in to your store on our help centre, you’ll need to type in your question or the topic you need help with. After that, you should see the Get Support heading at the very bottom of the page, and you can click Continue to start a support request. From there, our live support team can assist with your query further.
In the meantime, I’ll share our fraud analysis help guide here with you, for further reading on Shopify’s fraud analysis feature.
Hi @jennykay A1 is not a typical fraud indicator provided by Shopify as far as I know. Do you perhaps have a third party fraud app installed to your shop?
No, I do not. I suspect the customer was simply using a private VPN, which
Shopify flagged. We have since met the customer in person and the payment
went through successfully, so I believe all is good. I had just never seen
a reference to A1 as a location and I didn’t know what it meant. THanks.