The "Choose Option" product button isn't working

Technical Q&A

Topic summary

Product page issue: the “Choose Option” button (used to select product variants) isn’t working on a Shopify store using the Refresh theme (a Shopify theme template).

Access and troubleshooting: the store URL was shared, initially password-protected. The helper noted they can only access live stores or if the password is posted publicly, and suggested contacting Shopify Live Support (https://bit.ly/3qqfpfZ) if private access was preferred.

Latest update: after the password was provided, the helper tested the site and reported no problems—product selection and checkout worked as expected.

Open questions: whether the issue persists for the owner, and if it affects a specific product.

Status: unresolved/ongoing. Awaiting clarification on conditions where the button fails (e.g., which product, device, browser) to reproduce and diagnose potential theme or app conflicts.

Summarized with AI on February 5. AI used: gpt-5.
1

Hi there,

The “Choose Option” product button isn’t working. I’m using the refresh theme.

I know it’s probably some plugin causing conflict or I’ve accidently change a wrong bit of code but I can’t figure it out.

Please can someone help?

2

Hey @Sukhu ,

Welcome to the Shopify Community!

Without being able to see your store, it’s difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?

Look forward to hearing from you!

3

Hi Moria,

Thanks for getting back to me quickly.

Here’s the link to my store, it’s currently not launched, how do I privately send over the password to you? Sorry new to Shopify Community.

https://spendingnowtrending.com

4

@Sukhu

Unfortunately, I can only access stores that are live or where the password is provided here in the community forums. If you don’t feel comfortable sharing, I would recommend getting in touch with a member of our live support team who will be able to access your account through authentication.

Please visit https://bit.ly/3qqfpfZ to be connected with a member of our live chat support team.

5

Hi @Moira ,

sorry for the late reply.

sure it’s no problem my password is:

pahnga

I look forward to hearing from you.

thanks

6

Thankyou for sharing @Sukhu ,

I just took a look at your lovely website and was able to navigate through the store very easily. I had no trouble selecting products or accessing checkout.

Are you still having trouble on your end? Or with a particular product?