Hi,
I’ve just lost 45 minutes (and probably a couple of years) of my life trying to log in my store because the “continue with email” button was disabled. I tried all the troubleshooting steps (clear cache and history, close browser, try incognito mode, try another browser, try other browser in incognito mode, enter email address then open and browse other tabs) but it wouldn’t work.
It’s insane that I lost access to my account.
Buttons have been a thing on websites for 30 years. Seriously, how the hell can they get login buttons wrong.
I still don’t know what I did to get it working, but miracously it just started working.
I found a thread talking about this issue from December 2024 but it still seems to be a bug. In the past I’ve had the button take several seconds to become active but nothing this bad. It was ridiculous.
Has anyone else experienced this? I can’t afford to be locked out of my account. If it happens again I’ll have consider moving off shopify. I can’t afford to be locked out of my account especially when there’s no access to support without loging in and their email response time is 48 hours.
I’m open to suggestions.