Hi,
My cookie banner is always showing, even after accepting the cookies.
What can I do to prevent this malfunction?
The cookie banner is from Shopify. Not an app
Thanks
Topic summary
Cookie banner persists after acceptance on a Shopify store. The merchant states the banner is native to Shopify, not a third‑party app.
Support requested clarification on whether the banner is from the Shopify Privacy & Compliance app or the theme’s built‑in banner. They also asked for the store’s theme name and URL to attempt reproduction.
Troubleshooting steps suggested:
- Verify use of a supported, fully up‑to‑date browser; clear browser cache and cookies.
- Try an incognito/private window.
- Test with a different supported browser or device.
- Test using a different internet connection (Wi‑Fi vs. mobile data).
Support noted they can’t access store specifics via the forum but will help based on provided details. No fix has been confirmed yet; the thread is awaiting the merchant’s additional information and test results. The issue remains open.
Hi @pedromonteirouk ,
Thank you for reaching out here. I’m sorry to hear your experiencing issues with an app on your store. While we’re unable to look into the specifics of your store via Community forums here I’ll be happy to help as much as I can.
To understand the issue better can you please confirm if you refer to this Shopify made app - Shopify Privacy & Compliance or the banner that comes with the theme? Also, it would be very helpful if you could share which theme you use and your store URL to see if I can replicate this issue on my end.
Keep in mind, to use Shopify, you need to use an up-to-date web browser. If you don’t use the latest version of your browser, then you might experience issues with admin and storefront view. I’d suggest going through these points below to ensure they’re all in order:
-Check if you’re using a supported browser and if your browser is up to date.
-Try accessing the page using an incognito window.
-Try to access the page using a different supported browser or device.
-Try accessing the page using a different internet provider (wifi or mobile data).