The data specified for Shopifyments is not correct, I mean passport and bank information. When you go through the confirmation of documents Shopify does not accept them. How to change the information originally specified when registering Shopify Pay.
Topic summary
A user is trying to update incorrect passport and bank information originally provided during Shopify Payments registration. Shopify is rejecting their submitted documents, likely because the information doesn’t match what was initially entered.
Resolution path:
- To change account information for Shopify Payments, the user must contact Shopify’s Authenticated Live Team directly
- A support link was provided to connect with the team
- This type of sensitive account data cannot be modified through standard settings and requires direct support intervention
The issue remains unresolved pending the user’s contact with Shopify support.
Hi there, @djnfk . Thanks for taking the time to reach out to the Shopify Community with your question around the information you’ve submitted for Shopify Payments. It’s good to meet you!
If you’re looking to provide us with different information for your Shopify Payments account, you’ll need to reach out to our Authenticated Live Team to provide it. You can use this link to connect with the team to provide them with that information.
Let me know if I’ve misunderstood your question!