I bought my Shopify domain “AmbientAire.shop” and it will not connect. First, the domain says it’s not connected but then you can see in the attached screenshots it shows that it is already connected. I have tried so many combinations to get it to work and the only domain that works is the “myShopify” domain https://39db27.myshopify.com/ When I go to the domain section there is no place for me to press the “domain settings” as the option does not show up.
Hello @jsimmons
Glad to help you today.
This error indicates the domain may have set up on another store.
For example, you may have signed up in the past, added a domain to your store, closed your Shopify account but forget to remove your domain.
To resolve this situation you’ll need to contact Shopify Support with the following details:
- Your physical, or postal address
- Your Shopify account email address
- The last four digits of the credit card you are using with Shopify
- Proof of purchase for the domain you would like to use. This could be a screenshot with your name and the domain name from the domain registration account or an email receipt is needed for verification)
After gathering this information contact Shopify Support via email, or phone using the contact details listed on this page here so the team can help you out.
I hope the above is useful to you.
Best regards,
GemPages Support Team