The favicon image on the login screen does not appear

Store Design

Topic summary

A user reports that the favicon image is not displaying on their Shopify store’s login screen, sharing a screenshot to illustrate the issue.

Troubleshooting steps suggested:

  • Verify the favicon is properly uploaded via Online Store > Themes > Customize > Theme Settings > Favicon
  • Confirm the file format is supported (PNG, ICO, or JPEG) and correctly linked
  • Clear browser cache and test across multiple devices
  • Inspect the login page’s HTML to verify the favicon link tag is present and loading properly
  • Check for conflicts with custom code or apps that might block the favicon

The issue remains unresolved, with the discussion open for further troubleshooting.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
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Hi @DenaHome

If the favicon image on the login screen is not appearing in Shopify, ensure that:

  1. Your favicon is uploaded in Online Store > Themes > Customize > Theme Settings > Favicon.
  2. The favicon file is in a supported format (PNG, ICO, or JPEG) and is correctly linked.
  3. Clear your browser cache and test on multiple devices.
  4. Check for conflicts in custom code or apps that might block the favicon.

If the issue persists, inspect the login page’s HTML to confirm the favicon link tag is present and properly loaded.

If you have other questions, I am willing to answer them more.

Best regards,

Daisy