The form data on a template isn't getting collected.

Shopify Discussion

Topic summary

A Shopify store has implemented a custom page template for workshop/class ticket products to collect participant and emergency contact information. However, the submitted form data is not appearing anywhere in their system:

Missing data locations:

  • Orders page
  • Order confirmation emails
  • Xporter Data Export and Reports integration

Suspected causes:

  • Custom theme modifications may be preventing the GUI template builder from loading editing options
  • The form may require specific input tags or Liquid code implementation to properly capture data

Current status: The issue remains unresolved, with the user seeking guidance on how to ensure form data is properly collected and accessible within Shopify’s order management system.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Kia ora,

We’ve set up a page template for several of our products (which are tickets to classes/workshops) that asks for data such as participant and emergency contact details. However, the data gathered isn’t showing up anywhere! It’s not showing up on the orders page, it’s not showing up on the order emails we receive, we are trying to pull the data through to Xporter Data Export and Reports and that isn’t plucking the data from Liquid as asked… just about everything says “use the GUI template builder” (which doesn’t load up any editing options, presumably because we have customised our theme) or “make input tags like these” (which we have.

Any ideas?

https://imaginationstationnz.myshopify.com/

https://imagination-station.org.nz/