Hello,
I have set up the Shipping and Delivery to allow Free Delivery over a specific Bill Value. But on testing the Checkout, the Free Shipping is not enabled, and the Shipping Rate is automatically applied. Thank You!
Topic summary
Free shipping over a set order value is not appearing at checkout; a paid rate is applied instead despite the store’s settings.
Guidance provided: Free and paid rates must be in the same shipping zone and the same shipping profile to display together at checkout. If the threshold is met (e.g., over $100), the free rate should appear first, followed by applicable paid options. Links to Shopify help docs on free shipping rates, shipping zones, and shipping profiles were shared.
Troubleshooting checks suggested:
- Are there multiple shipping zones (geographic regions that share rates) or shipping profiles (product groupings with their own rates)?
- Is the free shipping rate in the exact same zone/profile as the paid rate shown at checkout?
- Is there an unintended maximum order value set on the free rate, instead of only a minimum threshold?
Status: No resolution confirmed yet. The merchant is asked to review these settings; the thread remains open for follow-up.
Hello, @themerakisoulsp !
It’s great that you’re offering a free shipping option to customers as a reward for spending a certain amount, and I want to help you ensure that this offer is showing up at checkout.
If the free shipping rate applies to the same shipping zone and in the same shipping profile as the paid rates that are coming up at checkout, they should technically all appear together. For example, if you offer free shipping over $100, the free shipping rate should appear first, followed by any paid rates that apply to that order value.
Here are some considerations to help us determine why the free shipping rate isn’t appearing at checkout:
- Are there multiple shipping zones or shipping profiles under Settings > Shipping and delivery?
- Does the free shipping rate appear in the same shipping zone or profile as the paid rates?
- Is there a maximum order value on the free shipping rate, or just a minimum?