I keep getting this error when uploading my certificate of incorporation.
Does anyone know what ID number they’re on about and where i can change it?
The error likely refers to the business registration number or company ID on your Shopify account. Check your Shopify account settings under “Settings” > Account and ensure the ID number matches the one on your certificate of incorporation. If you still encounter issues, contact Shopify Support for assistance.
Hi Where exactly is that account section - i can’t seem to find it
Hi, there! To clarify, where are you uploading your certificate of incorporation and seeing this error message? Are you being asked to submit this information by Shopify for a specific feature like Shopify Payments, or is this happening somewhere else? I just want to make sure I’m understanding correctly so I can give you accurate advice.
yeah it’s asking me to upload in the payments bit - i uploaded and there is no longer an error after saving it as a different file type. But the payments are still being held
I’m glad you were able to submit those documents! The hold will continue while the team reviews the documents you submitted. It’s best to wait for them to continue working on this. They will get back to you over email if anything else is required on your end to complete the review.