The image added to the description of the product category cannot be displayed

Store Design

Topic summary

A user is experiencing an issue where images added to product category descriptions in Shopify are not displaying on the website’s front end.

Problem Details:

  • Images have been successfully added to the category description in the Shopify admin panel (as shown in attached screenshots)
  • Despite being present in the backend, these images fail to render on the live website
  • The issue specifically affects collection page images

Current Status:

  • Another user has requested the website URL to investigate further
  • The issue remains unresolved and awaiting troubleshooting
Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

In shopify, the image added to the description of the product category cannot be displayed

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1.jpg672×724 72.4 KB

2.jpg
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3.jpg655×723 58.9 KB

The pictures are also added in the category description, but the pictures are not displayed on the front end of the website.

Please tell me how to solve this problem

Thanks

2

Hello @harden
Can you share the link to your website? Thanks.