The images that the customers uploaded in their sessions but abandoned in their cart,

Shopify Discussion

Topic summary

A user asked whether customer-uploaded images from abandoned cart sessions are automatically deleted from Shopify’s CDN after a certain period.

Key clarification provided:

  • Abandoned checkouts are retained for three months before automatic removal from the admin dashboard
  • However, associated images uploaded to the CDN are not automatically deleted and may persist indefinitely

Manual deletion option:

  • Store owners can manually remove these files by navigating to Content > Files in the Shopify admin panel
  • Locate and delete specific images associated with abandoned carts

The discussion appears resolved with a clear answer about Shopify’s data retention behavior and available workarounds.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
2

Hi @zionlkc

Shopify’s data retention policies, abandoned checkouts are retained for three months before being automatically removed from your admin dashboard.

However, even after an abandoned checkout is deleted, the associated images may remain on the CDN. Shopify does not automatically delete these files from the CDN, which means they could persist indefinitely unless manually removed. You can delete the files manually if you want by following the below steps:

  • Navigate to the Content > Files section in your Shopify admin panel.
  • Locate and delete the specific images associated with abandoned carts.

Hope this helps.