The link in my email to upload documents does not work! Help! Am getting no replies thru email

Am getting no replies thru email! My money is held hostage! I verified my info 5 days ago, today I got a second email saying to upload proof of inventory and tracking numbers which i have from my CJdropping site.. However when I click the link it does not open up for me to do this. No one is responding and I am out of options!

I cannot verify info requested because the link sent to my email does not load!!!

They are holding my money hostage!!! and not replying to my emails!! ALL I asked was for a correct working link so I can procced!!!

Im a new customer! I spend all my earnings basically paying the dropshipping to ship the orders out! and I verified the initial info they asked! but today they asked for additional when it was time for me to withdraw my money and sent me a bad link and left me with no money and no answers!

Ok what do you want me to provide? A email sent to me to upload additional info of my inventory with no way to access the bad link sent to me? or what do you want?