The Paypal Express button disappears when my customers are from certain countries

[phillip67]

When the customer is from certain countries, the Paypal expess button disappears. Yesterday, we received an inquiry from a customer from South Korea about this issue. When the customer selects South Korea on the checkout page, the Paypal express button disappears,

but when the country is changed to the United States, Japan, Canada, etc., the Paypal express button reappears.

So I counted the countries where the Paypal express button disappears, including: Bolivia, Guyana, India, Indonesia, Malasyia and South Korea… According to Paypal’s reply, they provide services in these countries, so I would like to ask everyone, have you ever experienced this situation? Do you know how to solve it?

Thank you for your help

[Bundler-Manuel]

Hey there Phillip @phillip67 I’ve come across a number of people with this same kind of issue on this community and honestly, it seems like an issue with the country’s regulations in relation to PayPal’s own policies. I think your best bet would be to get in touch with the support teams of both PayPal and Shopify for the time being.

[phillip67]

Thank you for your sincere reply, have a nice day