The plugin that I made can't display the rate on the real shop, even though it can on the developmen

Shopify Discussion
1 
the plugin that I made can't display the rate on the real shop, even though it can on the development shop

can’t display rate on the shop

2

Hi, @rickydar

There could be several reasons why your plugin is not displaying the rate on the real shop even though it is working on the development shop. Here are some troubleshooting steps you can try:

  1. Check the API key: Make sure that the API key used for the development shop and the real shop are the same. If not, update the API key in the plugin code.

  2. Check the API permissions: Make sure that the API key has the necessary permissions to access the required data on the real shop. Check the API permissions in the Shopify Admin settings.

  3. Check the code: Double-check the code for any errors or inconsistencies. Make sure that the plugin is using the correct endpoints and parameters for the real shop.

  4. Clear cache: Sometimes, caching can cause issues with the display of rates. Try clearing the cache on the real shop and see if that resolves the issue.

  5. Contact Shopify support: If none of the above steps work, contact Shopify support for assistance. They can provide further guidance on how to troubleshoot the issue and may be able to provide a solution.

Let me know if you have any other questions!

3

Hello @rickydar ,

You may want to check if the plugin is installed correctly on the real Shopify shop. Sometimes, the installation process can be different on the real shop than in the development mode. Make sure that the plugin is installed correctly and all necessary settings are configured.

Let us know if you find something else.

OneCommerce team.

4

every time i install plugin, an error 500 always appears, and after i refresh several time, it can be installed