Hi, I have the same issue. The confirmation text comes from 323-538-6860. I wouldn’t expect our customers to be able to communicate with us at that number. But is it possible for us to choose the area code? The 323 area code is in Los Angeles. We’re based in San Francisco. If it were a 415 (or 650) number, then it could seem like it’s coming from us, even though they can’t respond to us at that number, and they can’t call it.
Thank you.
Hello @semce1
If you use third party app and SMS service, you can setup sender id easily
Same issue, this is unfortunate. Any solutions?
You never found a solution for this.
Did someone try this app? It has multiple SMS service provider API integration with Sender id support.
Hello,
It can be a bit confusing when the sender ID shows up as an unrelated mobile number instead of your shop’s name. You’re right in expecting your shop name to show up as the sender.
Sender IDs can be a bit tricky as their behavior can vary based on various factors like the location, the SMS service provider, and local regulations. It’s not something you’ve necessarily missed in your settings; it often needs to be configured with the help of your SMS service provider.
The good news is, it’s absolutely possible to set up your shop name as the sender ID for your SMS notifications. This process is usually referred to as “sender ID registration”.
To guide you further on this, I recommend checking out this page about setting up a about the topic.
It provides a comprehensive overview of what a Sender ID is, how it works, and how you can use it to brand your SMS notifications.