The shop I created can not be seen when i log in from another country!

Technical Q&A
,
1

Hello Shopify Community,

I recently started a project for a new website while I was in France, this week I am no longer in France and I cannot see my project anymore. However, my colleagues in France can still view it when they log in with my information. How I can solve this problem?

2

If you’re experiencing difficulties accessing your website project from a different location, it could be due to various factors. Here are a few troubleshooting steps you can take to address the issue:

  1. Clear your browser cache: Sometimes, cached data can cause conflicts when accessing websites. Clearing your browser cache can help resolve this. Go to your browser settings and clear the cache and cookies. Alternatively, you can try accessing the website in an incognito or private browsing window.

  2. Check your internet connection: Ensure that you have a stable internet connection. If you’re using a different network than before, make sure it allows access to the website or doesn’t have any restrictions or firewalls that might be blocking it.

  3. Disable VPN or proxy: If you’re using a virtual private network (VPN) or proxy, try disabling them temporarily. Sometimes, these services can affect access to certain websites or change your perceived location, which may impact your ability to view the project.

  4. Check hosting and domain settings: If the project is hosted on a specific server or platform, make sure there are no restrictions or access limitations set up. Review the hosting and domain settings to ensure that your IP address or location is not restricted.

  5. Contact your colleagues or project administrators: If your colleagues in France can still access the project, reach out to them for assistance. They may have additional information or insights regarding any specific configurations or restrictions that could be affecting your access.

  6. Reach out to technical support: If the issue persists and you’re unable to resolve it on your own, contact the technical support team for the website or platform where the project is hosted. Provide them with details about your situation and the problem you’re facing. They should be able to investigate further and provide guidance on resolving the issue.