The Shopify Inbox button hides the cookie box banner

Shopify Discussion

Topic summary

Issue: The Shopify Inbox chat button partially covers the cookie banner (from the Section Store app). The requester wants the banner displayed in front (“first layer,” i.e., above other elements).

Details provided: Store URL and password were shared; the problem occurs on mobile. The user emphasized they had already provided the password.

Access problems: A helper reported the provided password appears incorrect, preventing a review of the site. Another request for the URL was made, causing confusion.

Status: No fix or guidance has been provided yet. The discussion remains unresolved due to access issues.

Next steps: Provide a working storefront password and confirm the exact URL so helpers can inspect the mobile layout and verify the banner’s layering (displayed above the chat button).

Summarized with AI on December 22. AI used: gpt-5.
1

Hi anyone knows how to put the Cookie Book banner (from Section Store app) in a first layer, because the Shopify Inbox button is hiding it partially and I want to put the cookie box in the front. Thanks

2

Hi @Pabloc09

Please share your store url so that I can look into this.

3

the-best-recovery.com password auskai

4

The error is in the mobile version

5

the-best-recovery.com password: auskai

6

Please share your website URL so that I can check it.

7

I have given you the password

8

Hi? Help

9

Hi @Pabloc09 ,

The password you provided seems to be incorrect.