The shopify plus store is recognized as a development store and the billing process is not completed

Technical Q&A
1

We recently received a notification from shopify that the billing process for our app is not working properly.

(Please see the video attached.)

The problem is that even though the shopify plan is “Shopify plus” and not a development store, the billing process is being performed in test mode, and a process that should return “true” returns “false” and the process cannot be completed.

The following is the shop data for the store where this occurred.

displayName: Shopify Plus,
isDevelopment: false,
shopifyPlus: true

Even though “isDevelopment” was set to “false,” the store was recognized as a development store and the process was executed.

The following code should return true, but it is returning false:

const hasPayment = await shopify.api.billing.check({
session,
plans: billingPlans,
isTest: isDevelopment,
});

Is there a specification in the shopify plus plan that makes hasPayment false under certain conditions?

Is there another value to determine if this is the case?

Also, I was able to confirm that the billing process is being executed normally except for the store you pointed out.

2

Hi there @TAM_2 !

Thanks for letting us know about this!

In order to get this checked out further and ensure this store is correctly connected to your Partner account we will just need to ask you to reach out for Partner support directly.

You can get in touch with Partner support using this link, so we can access and discuss your Partner account info securely.

3

Hi Don.

Thank you for your reply!

We have been in contact with the Shopify App Store team and were able to resolve the issue.
It appears that there was some glitch in the store itself where the app was being tested.