I have tried multiple times to display my social media icon on the footer page, but it is not working. I am confident that I have followed all the necessary steps, such as enabling the display option and providing a valid link. However, despite these efforts, the icon is still not appearing.
Topic summary
A user encountered an issue where social media icons weren’t displaying in their store’s footer despite enabling the display option and adding valid links in the theme settings. They were using the Dawn theme.
Troubleshooting steps taken:
- Verified links were added via Online Store > Themes > Customize > Theme settings > Social media
- Checked for potential color contrast issues
- Shared store credentials for direct inspection
Resolution:
The icons were actually displaying correctly. After another user confirmed visibility with a screenshot, the original poster realized it was likely a local browser/device caching issue preventing them from seeing the icons on their own computer.
Current status:
A second user has reported the same problem with a different theme (fkx premium) and confirmed the issue persists across multiple devices, suggesting their case may involve a different underlying cause. Investigation is ongoing.
What’s theme your are using?
Hi @Dan-From-Ryviu , I’m using dawn.
Of coz mate, What is your idea? @Dan-From-Ryviu
Sorry for tagged other person, haha. @Anabell_2
Yes @Dan-From-Ryviu , as you can see from the above, I have followed the steps, and I also checked if it is the color issue. However, it is still not working.
I really hope that you can help me out! Thank you!
Could you share your store link?
Sure, here is the link, and the password is pibloh
https://admin.shopify.com/store/b5d704-2/themes/156858351906/editor
Thank you so much @Dan-From-Ryviu
Your store has password protected.
I got it
Well, maybe is the problem with my computer, I still can not see it on my own devices. Anyway,I am immensely grateful to you for helping me. Thank you so much!
1 Like
Happy I could help <3!
Hi I am also having the same issue, I tried viewing my website on my phone to see if it was my computer but I still have no luck. If anyone could help it would be greatly appreciated.
I am using a fkx premium theme that I had bought, but I don’t think the theme is the issue.
Could you share your store link so I can check?