The store is frozen during the subscription process- Worst Support

Shopify Discussion
1

I’m signing up for a new store, but every time I choose a subscription plan, the website will redirect me to the store freeze page.

I’ve created multiple stores for testing, after selecting Shopify Base, I bound a credit card to pay, and I have been waiting for the result during the payment process, but the page has been waiting. The surface has been unable to log in, and it has been displayed Tryusing a different account or gloing back to the Stores List page.

After checking community posts, I found that many others have experienced the same issue. I reached out to the general assistant again,they still didn’t give me a working solution and still let me just pick the plan.

I don’t feel Shopify team is there to support me at all! Does Shopify even have customer service that can actually solve problems? My mailbox is Middleeastofficial@sihoo.com ,Thank you in advance!

2

Hi there, @sihooae .

Thanks for posting to the Shopify Community.

We’re sorry to hear you haven’t had an ideal support experience and are having issues navigating the platform. You mentioned that you have contacted Support for assistance with resolving your query. When reaching out to Support, a ticket ID would have been created and a chat log emailed to you. I recommend replying directly to any existing support tickets you have, so our team can take a more detailed look. This is because we do not have access to account-specific queries via the Community Forum for privacy and security reasons.

Let us know if you have questions locating your ticket ID. You can search for this in your email inbox, spam, or junk folder.