a while ago I needed help to integrate my fortknox with shopify. I spent atleast a week trying to get support, the AI kept saying, in five minutes a human agent will help you, It went days and nothing happend. Now I am trying to figure out why I cant integrate swish, same pronblem, I have done everything the AI told me to do, it doesn`t help and no human agent, I dont understand, dontr tell your customers you have support when you dont
I have my business in sweden, I fulfill all the demands for swish and I have everything I should do to get swish, my question is, when can I expect to get answers about this
Hey @Light_by_VEXRA
First, the honest part: you’re not imagining it, Shopify moved its support to an AI first system and actually reaching a human has gotten genuinely slow and frustrating, plenty of merchants are stuck in the same “a human will help in 5 minutes” loop that never connects. So that part isn’t on you.
The good news is your Swish problem probably doesn’t need a human at all, it’s usually a setup requirement rather than a fault. The below link might be helpful for you so worth checking it out.
Hope that helps! If it did, a Like and Marking it as Solution goes a long way and helps others find the fix faster too.
Best,
Moeed
Hey @Light_by_VEXRA .
That sounds really stressful and frustrating, and you are completely right to feel that way.
Waiting days for help that never comes is not okay at all, especially when it involves your payments.
A couple of things that might help. Try messaging Shopify on Twitter or X, as many people find they get a real human response much quicker there. Also, try contacting Swish directly as they have their own support team and may be able to walk you through the integration step by step.
You deserve proper help, and hopefully this gets sorted very soon!