CSV product import fails with an error stating images are missing dimensions, despite those images displaying correctly on existing individual products. Goal is to merge multiple products into one with variants using a CSV and image URLs from Shopify’s Files.
Current status: The product and variants were successfully created manually using the same images, but the CSV import still fails with the dimensions error.
Investigation: A community member tested the provided CSV on a separate store and confirmed the CSV structure is valid. The issue appears to be with the image files’ metadata (dimension info) prior to upload. Converting the images to another format (e.g., WEBP or PNG), reuploading to Files, and updating the CSV links allowed the import to proceed without errors.
Recommendations:
Context terms: CSV is a spreadsheet format for bulk importing; variants are different options of one product (e.g., size, color).
Resolution: Pending. The original poster will try image “cleaning” and report back.
Wow, thank you so much for looking into this. I’ll try the image ‘cleaning’ process and see how I go. The weirdest part for me is that the images are ALREADY on our site within individual products, we just want to combine the individual products into one product. I’ll let you know how we go.
Thanks again from Australia downunder 